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All tickets
Category:

86

Open

48

Unassigned

17

priority high

6

Overdue

18

Due Date

12

Closed today

Open Tickets by Category

Open Tickets by Priority

Ticket Handling / Response Time (Last 30 Days)

Service Level Agreements

Avg Response Time

2 hr 16 min

Off Total within SLA
SLA:

Time: 2 hr
Total: 80 %

Avg Handling Time

8 hr 32 min

Off Total within SLA
SLA:

Time: 8 hr
Total: 80 %

SLA Settings

Set the service level for each ticket type.

Priority Respond Time Resolve Time Notify on Due
High
Normal
Low

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